Learn how we collect, use, and protect your personal information.
Last Updated: January 26, 2026
Adam Pet Care (Pty) Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application and services (collectively, the "Services").
This Privacy Policy complies with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African data protection laws.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
We collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our Services, participate in activities on our Services, or otherwise contact us. The personal information we collect may include:
When you access or use our Services, we may automatically collect certain information, including:
We may obtain information about you from other sources, such as:
We use the information we collect for various purposes, including to:
Under POPIA, we process your personal information based on the following lawful grounds:
If you are a Pet Owner, we share your contact information, pet details, and booking information with Pet Sitters you book or communicate with through our Services. If you are a Pet Sitter, we share your profile information, availability, and contact details with Pet Owners who book or communicate with you through our Services.
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may disclose your information where we are legally required to do so in order to:
We may share your information with your consent or at your direction.
Your personal information may be transferred to, and processed in, countries other than South Africa. When we transfer personal information outside of South Africa, we ensure that adequate safeguards are in place to protect your information in accordance with POPIA requirements, including:
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to:
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
However, please be aware that no method of transmitting information over the Internet or storing information is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Under POPIA, you have the following rights regarding your personal information:
To exercise these rights, please contact us using the details provided in Section 14 below. We will respond to your request within a reasonable time and in any event within 30 days.
We may send you marketing communications about our products, services, and promotions. You can opt out of receiving marketing communications at any time by:
Even if you opt out of marketing communications, we may still send you transactional and service-related messages, such as booking confirmations and account notifications.
We use cookies and similar tracking technologies to collect and track information about your use of our Services. Cookies are small data files stored on your device that help us improve your experience.
You can set your browser to refuse all or some browser cookies. However, if you disable or refuse cookies, some features of our Services may not function properly.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we discover that a child under 18 has provided us with personal information, we will delete such information from our systems.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We will notify you of material changes by:
We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Information Officer:
Adam Pet Care (Pty) Ltd
Information Officer: Privacy Team
Email: privacy@adampetcare.co.za
You also have the right to lodge a complaint with the Information Regulator:
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za
Our support team is here to help address any privacy concerns you may have.
Contact Us