Question 1

What is Adam Pet Care?

Accepted Answer

Adam Pet Care is an online platform that connects pet owners with trusted pet sitters in South Africa. We provide a secure and easy way for pet owners to find reliable care for their pets while they're away, and for pet sitters to offer their services to pet owners in their area.

Question 2

How does Adam Pet Care work?

Accepted Answer

Pet owners can search for sitters in their area, view profiles and reviews, and request bookings for specific dates and services. Pet sitters create profiles detailing their experience, services, and rates, and can accept booking requests from pet owners. All communication, booking, and payment is handled securely through our platform.

Question 3

What areas does Adam Pet Care serve?

Accepted Answer

Adam Pet Care currently serves major metropolitan areas across South Africa, including Johannesburg, Cape Town, Durban, and Pretoria. You can check if services are available in your area by entering your location when creating an account. We're continuously expanding to new areas.

Question 4

How do I contact customer support?

Accepted Answer

You can reach our support team by emailing support@adampetcare.co.za or using the contact form on our website. We aim to respond to all inquiries within 24 hours.

Question 5

How do I find a pet sitter?

Accepted Answer

After creating an account, you can search for sitters in your area by entering your location and service dates. You can filter results by service type, pet type, price range, and more. Browse sitter profiles, read reviews from other pet owners, and contact sitters directly to discuss your pet's needs before booking.

Question 6

What services do pet sitters offer?

Accepted Answer

Pet sitters on Adam Pet Care offer a variety of services including in-home pet sitting (sitter stays at your home), boarding (your pet stays at the sitter's home), dog walking, drop-in visits, pet taxi services, medication administration, and basic grooming. Each sitter specifies which services they offer and their rates in their profile.

Question 7

How much do pet sitting services cost?

Accepted Answer

Rates vary depending on the service, location, and individual sitter. Pet sitters set their own rates, which are clearly displayed on their profiles. You can compare rates across sitters when browsing. Adam Pet Care adds a small service fee to help maintain our platform and provide customer support.

Question 8

What if I need to cancel a booking?

Accepted Answer

You can cancel a booking through your account dashboard. Our cancellation policy: 7+ days before service — full refund minus processing fees; 3-6 days before service — 50% refund; less than 3 days — no refund. Special circumstances may be considered on a case-by-case basis.

Question 9

Can I meet the sitter before booking?

Accepted Answer

Yes! We strongly encourage pet owners to schedule a meet-and-greet with potential sitters before confirming a booking. This allows you to assess compatibility, discuss your pet's specific needs, and exchange keys and emergency contact information.

Question 10

How do I become a pet sitter on Adam Pet Care?

Accepted Answer

To become a pet sitter: create an account and select "Pet Sitter" during registration, complete your profile with a bio, profile photo and pricing, upload a government ID document for verification, set your availability, and wait for admin review and approval. Once approved, your profile will be visible to pet owners in your area.

Question 11

How do I get paid?

Accepted Answer

Pet owners pay through our platform when they book your services. After a booking is completed, your earnings (minus the platform fee) become available for payout. Payouts are processed weekly via EFT bank transfer, with a minimum threshold of R100.

Question 12

What fees does Adam Pet Care charge sitters?

Accepted Answer

Adam Pet Care charges a service fee that is deducted from your earnings for each completed booking. The current fee structure is displayed in your sitter dashboard. This fee helps us maintain the platform, provide customer support, and process payments securely.

Question 13

How much can I charge for my services?

Accepted Answer

As a pet sitter, you set your own rates for each service you offer. We provide rate guidelines based on your location and experience level, but the final decision is yours. You can update your rates at any time, but changes won't affect existing bookings. We recommend researching competitive rates in your area to attract clients while valuing your services appropriately.

Question 14

What if I need to cancel a booking?

Accepted Answer

We understand emergencies happen, but cancelling confirmed bookings should be avoided whenever possible. If you must cancel, please notify the pet owner and our support team as soon as possible. Frequent cancellations may affect your visibility on the platform and could result in account suspension.

Question 15

How are pet sitters vetted?

Accepted Answer

All pet sitters undergo a vetting process that includes government ID document upload and verification, profile completion (bio, photo, pricing), and manual review and approval by our admin team. Only sitters who pass all checks are approved on our platform. Unapproved sitters do not appear in search results.

Question 16

Is my personal information secure?

Accepted Answer

Yes, Adam Pet Care takes data security seriously. We use industry-standard encryption to protect your personal and payment information. Your full address is only shared with sitters after a booking is confirmed. We never sell your personal data to third parties. For more details, please review our Privacy Policy.

Question 17

What happens if something goes wrong during a booking?

Accepted Answer

If any issues arise during a booking, please contact our support team at support@adampetcare.co.za. We will work to help resolve disputes and ensure the safety of both pets and people. In emergency situations, always prioritize the immediate safety of your pet and contact veterinary services if needed.

Question 18

What should I do in case of a pet emergency?

Accepted Answer

In case of a pet emergency: the sitter will contact the pet owner immediately; if the pet needs urgent care, the sitter will take the pet to the owner's preferred vet or the nearest emergency vet clinic; for property emergencies, sitters will follow the emergency instructions provided by the owner. Contact our support team at support@adampetcare.co.za as soon as possible. We recommend providing your sitter with a list of emergency contacts and your vet's information before service begins.

Question 19

Will there be reviews and ratings?

Accepted Answer

We are working on a reviews and ratings system. Once launched, pet owners and sitters will be able to leave feedback after completed bookings. Reviews will be publicly visible on sitter profiles to help other pet owners make informed decisions.

Frequently Asked Questions

General Questions

For Pet Owners

For Pet Sitters

Safety & Security

Didn't Find Your Answer?

Ready to Experience Peace of Mind Pet Care?